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Jobcentre Plus

Answer

The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.Letter from Lesley Strathie, dated 12 December 2005:"The Secretary of State has asked me to reply to your question regarding what the National Performance Targets are for Jobcentre Plus; and what the performance of Jobcentre Plus offices in (a) Torquay, (b) Paignton and (c) Brixham has been against those targets. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""For the April 2005 to March 2006 operational year, Jobcentre Plus has been set six targets. They are:""Job Entry Target—to achieve a total points score of 6,659,148 based on the job entry outcomes Jobcentre Plus achieves;""Monetary Value of Fraud and Error (MVFE) Target—by March 2006, to reduce losses from fraud and error in working age Income Support (IS) and Jobseeker's Allowance (JSA) to no more than 5.2 percent of the monetary value of these benefits paid during the year;""Customer Service Target—to achieve 81 percent customer service level in the delivery of the standards and commitments set out in the Customers' and Employers' Charters;""Employer Outcome Target—at least 84 percent of employers placing their vacancies with Jobcentre Plus will have a positive outcome;""Business Delivery Target—to ensure that specified key Jobcentre Plus business processes are delivered efficiently, accurately and to specified standards in 90.3 percent of cases checked.""You asked for specific performance information against National Performance targets at the Jobcentre Plus offices in Brixham, Paignton and Torquay. Because of the way in which Jobcentre Plus is structured, and the way information on performance is collated, we cannot provide target information at local office level.""I hope this is helpful."

Secondary information

Type

Written question

Reference

440 c1768W;440 c1768W; 32063

Session

2005-06

Subjects

Jobcentres Jobcentre Plus Standards

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk