Written question asked by Tim Loughton (Conservative) on Monday, 30 January 2006, in the House of Commons. It was due for an answer on Wednesday, 1 February 2006. It was answered by Jane Kennedy (Labour) on Monday, 13 February 2006 on behalf of the Department of Health.

Healthcare Commission

Question: To ask the Secretary of State for Health (1) what complaints procedure is in operation for complaints against the Healthcare Commission;

Answer: The Chairman of the Healthcare Commission has confirmed that current advice, which is published on its website, is that anyone wishing to complain about the Commission should contact a named member of staff. When complaints are received in this way they are referred to the section of the Health Commission concerned to respond to. The Health Commission's chief executive responds to complaints addressed directly to her. Central guidance for its staff on dealing with complaints made against it is being currently developed.The Chairman has also confirmed that information on the number of complaints made is not held centrally.

Secondary information