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Telephone Service Providers

Answer

The Information Commissioner is responsible for administering the Privacy and Electronic Communications (EC Directive) Regulations 2003. Regulation 21 of these regulations relates to unsolicited direct marketing telephone calls. It should be note that complaints received by his office about breaches of Regulation 21 concern calls made to Telephone Preference Service (TPS) registered numbers and also organisation not to make marketing calls to that number.Due to the nature of the casework management system used by the Information Commissioner's Office he is unable to identify companies about which more than 40 complaints have been received about alleged breaches of Regulation 21 and is therefore unable to identify how many letters have been sent to companies about which more than 50 such complaints have been received.To date, the Information Commissioner has written to organisations in 1,754 cases regarding an alleged breach of Regulation 21.So far the Information Commissioner has been able to deal with complaints relating to alleged breaches of Regulation 21 of the Privacy and Electronic Communications (EC Directive) Regulations 2003, through informal resolution with the organisations concerned. Information Commissioner has not needed to initiate formal enforcement action against any organisation for breaching Regulation 21. As most cases have been resolved at any early stage of their proceedings.

Secondary information

Type

Written question

Reference

61653; 445 c765-6W;445 c765-6W

Session

2005-06

Subjects

Complaints Telephone services Telephones Unsolicited goods and services

Link

View this Written question on www.publications.parliament.uk