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Written question asked by David Ruffley (Conservative) on Wednesday, 12 April 2006, in the House of Commons. It was due for an answer on Tuesday, 18 April 2006. It was answered by Stephen Timms (Labour) on Thursday, 20 April 2006 on behalf of the Department for Work and Pensions.


Pension Service

Question
To ask the Secretary of State for Work and Pensions whether it is the policy of the Pension Service to refuse to accept telephone call claims for pension credit from citizens advice bureaux' advisers on behalf of clients.
Answer

The Pension Service welcomes calls from Citizens Advice Bureaux and any third parties acting on behalf of our customers. Third party callers are expected to confirm their client's security identity and their authority to speak on the client's behalf. Once this has been confirmed, the application is taken as normal.


Secondary information

Type
Written question
Reference
64503; 445 c775W;445 c775W
Session
2005-06
Subjects
Pension Service Citizens' advice bureaux
Link
View this Written question on www.publications.parliament.uk