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Written question asked by Andrew George (Liberal Democrat) on Friday, 12 May 2006, in the House of Commons. It was due for an answer on Tuesday, 16 May 2006. It was answered by Barry Gardiner (Labour) on Monday, 5 June 2006 on behalf of the Department for Environment, Food and Rural Affairs.

Rural Payments Agency

Question
To ask the Secretary of State for Environment, Food and Rural Affairs how many and what proportion of e-mails to the Rural Payments Agency have been (a) acknowledged within one working day and (b) replied to within 15 working days in each month since October 2001.
Answer

The following information refers to e-mails sent to the Rural Payments Agency's Customer Service Centre (CSC) e-mail address CSC@rpa.gsi.gov.uk. The CSC was established in February 2005 and the following information is based upon statistics collected from 29 April 2005 to 16 May 2006.

Month e-mails received Resolved within 15 days
April 2005 71 61
May 2005 1,519 1,416
June 2005 341 277
July 2005 495 433
August 2005 583 515
September 2005 647 523
October 2005 772 659
November 2005 813 665
December 2005 888 757
January 2006 1,148 906
February 2006 1,002 760
March 2006 3,057 2,857
April 2006 1,356 1,111
May 2006 969 785

All emails to CSC@rpa.gsi.gov.uk are acknowledged automatically. The acknowledgement includes a set of frequently asked questions aimed at answering the customer's general questions immediately.

Secondary information

Type
Written question
Reference
71517; 447 c105-6W
Session
2005-06
Subjects
Email Rural Payments Agency
Link
View this Written question on www.publications.parliament.uk