Written question asked by Lord Boswell of Aynho (Conservative) on Friday, 6 October 2006, in the House of Commons. It was due for an answer on Monday, 9 October 2006. It was answered by Jim Murphy (Labour) on Monday, 16 October 2006 on behalf of the Department for Work and Pensions.

Jobcentre Plus

Question: To ask the Secretary of State for Work and Pensions what progress has been made on migration to a fully electronic customer relationship management system in Jobcentre Plus offices; and if he will make a statement.

Answer: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie dated 16 October 2006:"The Secretary of State has asked me to reply to your question about the progress made on the migration to a fully electronic customer relationship management system in Jobcentre Plus. This is something, which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""I can confirm that the Customer Management System (CMS) has been implemented alongside the rollout of Jobcentre Plus offices. As at 26 September 2006, CMS has gone live in 834 offices including 23 Contact Centres.""I hope this is helpful."

Secondary information