Oral question asked in the House of Commons, by Joan Walley (Labour). It was answered on Monday, 16 October 2006 on behalf of the Department for Work and Pensions.

Disability Discrimination Acts (Departmental Policy)

Question: I thank my hon. Friend for that reply, but will she take a close look at what is happening with the jobcentre in Stoke-on-Trent? People with dyslexia are asking to be kept in touch with the Department either by e-mail or phone, but they are still getting the same letters churned out by the central computer. When the disability equality scheme comes into effect on 4 December, will she make sure that those concerns are fully addressed by Government?

Answer: I thank my hon. Friend for her supplementary question. I know that she does a lot of hard work in her constituency on disability issues. The Department is fully committed to being an exemplar, both in the provision of online and telephony services to our disabled customers and as an employer. When we publish our diversity and equality action plans later this year, we will highlight where there is a requirement for review and improvement of our systems.

Secondary information

Type: Oral question
Reference: 450 c577
Session: 2005-06
Oral question type: 1st Supplementary
Chamber / Committee: House of Commons chamber
Subjects: Disability Jobcentres Dyslexia Stoke on Trent Department for Work and Pensions Communication ICT Information services
Link: View this Oral question on www.publications.parliament.uk