---

Regional Development Roads Service and NCP

Answer

The Chief Executive of Roads Service (Dr. Malcolm McKibbin) has been asked to write to the hon. Gentleman in response to this question.Letter from Dr. Malcolm McKibbin, dated 17 January 2007:"You recently asked the Secretary of State for Northern Ireland a Parliamentary Question pursuant to Question 112772, on National Car Parks, which performance indicators under the contract qualify for additional performance-related payments; and what the maximum annual amount payable to National Car Parks (NCP) is, including performance payments.""As this issue falls within my responsibility as Chief Executive of Roads Service, I have been asked to reply.""I can advise that all 31 of the Key Performance Indicators (KPIs) are considered when calculating the performance related payment payable to NCP (See Annex A).""As I advised in my reply to Parliamentary Question 112772, the contract includes for the management of Roads Service’s off-street charged car parks and the enforcement of parking restrictions. If NCP provides the appropriate level of service as measured against the KPIs, under the terms of the contract the maximum annual amount payable to them will be £8,848,698.38. This sum includes the Maximum Performance Related Payment, and refers to the full service to be provided by NCP, not just enforcement of parking restrictions.""Annex A""Key Performance Indicators""A. Effective Parking Enforcement""1. Number of TAs deployed.""2. Number of Supervisors deployed.""3. Coverage of Patrol requirements.""4. The availability and responsiveness of the rapid response unit.""B. Good quality, motivated and informed TAs""5. Initial TA training and accreditation.""6. Regular assessments and delivery of on-going training.""7. The Standard of TA appearance, courtesy and helpfulness.""8. The level of complaints and complaints handling.""9. Level of Absenteeism and staff turnover amongst all TA staff and car park staff.""C. Issue of Good Quality PCNs""10. Number of cancellations due to TA error.""11. Number of Void PCNs.""12. Good quality information.""13. Control of Pocket Books.""14. Linkage of good quality digital images to PCNs.""D. Clamping and Removal Operations""15. Availability of resources during hours of operation.""16. Adherence to removals/clamps criteria.""17. Good quality condition reports including digital images.""18. Timeliness of releasing clamps handling of requests for priority de-clamping.""E. Car Pound Operations""19. Banking of cash via the car pound.""20. The availability of staff at the car pound.""21. Customer Service,""22. Inventory.""F. Full and timely reporting of all defective/missing lines and signs""23. The prompt reporting of all defects in lines, signs and relevant street furniture.""G. Car Park Management""24. Car Park Management.""25. Enforcement and Compliance in kiosk car parks.""26. Car Park Cleanliness and Flower beds and surrounds.""27. Signs, lines and bay markings are in good condition.""H. Procurement, Reporting and Maintenance of Equipment""28. Maintain all pay and display machines in working condition.""29. Car park equipment will be maintained and all faults swiftly rectified.""I. Cash Collection, Counting and Banking""30. Cash must be regularly collected, counted and banked from all pay and display machines.""31. Cash must be collected, counted and banked from off street car parks (kiosk and pay on foot) at regular intervals."

Secondary information

Type

Written question

Reference

115238; 455 c1169-70W

Session

2006-07

Subjects

Parking Northern Ireland

Link

View this Written question on www.publications.parliament.uk