Written question asked by Lord Jackson of Peterborough (Conservative) on Tuesday, 30 January 2007, in the House of Commons. It was due for an answer on Monday, 5 February 2007. It was answered by Tom Harris (Labour) on Monday, 5 February 2007 on behalf of the Department for Transport.
Central Trains
- Question
- To ask the Secretary of State for Transport if he will take steps to encourage Central Trains to respond to (a) customer complaints and (b) communications from hon. Members sent on behalf of their constituents in a timely and professional manner; and if he will make a statement.
- Answer
-
All operators are required to have a complaints handling procedure which sets out the response rates to complaints which they are required to meet. Central Trains figures for the latest period available indicates that 91 per cent. of complaints were responded to within the target period of three weeks.
Secondary information
- Type
- Written question
- Reference
- 118519; 456 c679W;456 c681W
- Session
- 2006-07
- Subjects
- Central Trains
- Link
- View this Written question on www.publications.parliament.uk
Librarians' tools
- Timestamp
- 2013-11-26 02:40:34 +0000
- URI
- http://data.parliament.uk/pimsdata/Hansard/PARLIAMENTARY_QUESTION_1207266
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