Written question asked by Baroness Thomas of Winchester (Liberal Democrat), in the House of Lords. It was answered by Lord McKenzie of Luton (Labour) on Monday, 10 December 2007.
Job Centres: Advice Lines
- Question
- asked Her Majesty's Government:How many complaints they have received that Jobcentre Plus advice lines are constantly engaged.
- Answer
-
The information requested is not available. Jobcentre Plus does not collate information on the number of complaints received about its telephone lines being constantly engaged. Complaints about telephone calls are collated and summarised under three broad headings: ““Answering telephone calls””; ““Customer passed on/Hand Offs””; and ““Call Back Services””.
Secondary information
- Type
- Written question
- Reference
- 577; 697 c12WA
- Session
- 2007-08
- Subjects
- Complaints Jobcentre Plus Standards Telephone services
- Link
- View this Written question on www.publications.parliament.uk
Librarians' tools
- Timestamp
- 2016-06-22 12:11:28 +0100
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- http://data.parliament.uk/pimsdata/Hansard/PARLIAMENTARY_QUESTION_1282353
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