Written question asked by Angus Brendan MacNeil (Scottish National Party) on Thursday, 17 January 2008, in the House of Commons. It was due for an answer on Monday, 21 January 2008. It was answered by Gareth Thomas (Labour) on Thursday, 24 January 2008 on behalf of the Department for Business, Enterprise and Regulatory Reform.

Supercomplainer Procedures

Question: To ask the Secretary of State for Business, Enterprise and Regulatory Reform on how many occasions each of the designated representative bodies under the Enterprise Act 2002 have used the supercomplainer procedures.

Answer: Which? has made five super-complaints to the Office of Fair Trading—private dentistry, care homes, Northern Ireland banking, credit card interest calculation methods, and the Scottish Legal Profession. Citizens Advice has made two—doorstep selling and payment protection insurance. Postwatch has made one super-complaint, on mail consolidation and the National Consumer Council has made one, on home collected credit. Energywatch has made one complaint—on billing processes —to Ofgem in its (Ofgem's) capacity as a concurrent regulator.

Secondary information