Written question asked by Angus Brendan MacNeil (Scottish National Party) on Thursday, 17 January 2008, in the House of Commons. It was due for an answer on Monday, 21 January 2008. It was answered by Gareth Thomas (Labour) on Thursday, 24 January 2008 on behalf of the Department for Business, Enterprise and Regulatory Reform.

Complaints

Question: To ask the Secretary of State for Business, Enterprise and Regulatory Reform what best practice guidance his Department has issued to representative bodies designated under the Enterprise Act 2002 on communication with consumers who have sought advice on obtaining redress under the Act.

Answer: In the case of super-complaints, the Secretary of State has responsibility for the designation of super-complaints bodies. Best practice guidance on the making of super-complaints is the responsibility of the Office of Fair Trading.In the case of consumer group claims, the Secretary of State is responsible for the designation of specified bodies. Guidance on bringing consumer group claims is the responsibility of the Competition Appeal Tribunal.

Secondary information