Written question asked by Danny Alexander (Liberal Democrat) on Monday, 17 March 2008, in the House of Commons. It was due for an answer on Wednesday, 19 March 2008. It was answered by Stephen Timms (Labour) on Monday, 21 April 2008 on behalf of the Department for Work and Pensions.

Jobcentre Plus: Telephones

Question: (2) how many calls were made using customer access telephones in Jobcentre Plus offices in each of the last 24 months for which figures are available.

Answer: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 21 April 2008:"The Secretary of State has asked me to reply to your questions asking how many customer access phones are available in Jobcentre Plus offices in the UK and how many offices do not have this facility; and how many calls were made using customer access phones in Jobcentre Plus offices in each of the last 24 months for which figures are available. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""We have 3,841 customer access 'warm phones' available in Jobcentre Plus. All Jobcentres have this warm phone facility.""Information on the number of calls made from warm phones is not available."

Secondary information