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Jobcentre Plus: Standards

Answer

The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Darra Singh. I have asked him to provide the right hon. Member with the information requested.Letter from Darra Singh:"The Secretary of State has asked me to reply to your question asking what data her Department collects on (a) performance at each Jobcentre Plus office and (b) the average time taken for a jobseeker's interview with a personal adviser (i) for initial assessment, (ii) to make a jobseeker's agreement, (iii) to sign on and (iv) for other purposes. This is something that falls within the responsibilities delegated to me as Chief Executive.""Jobcentres manage performance through a series of Targets and Key Management Indicators. The majority of these are managed at site level although some are managed at higher levels.""The performance data sets used are:""Targets:""Customer Service—how well we deliver our service to customers.""Job Outcome—the number of our customers moving into work.""Employer Engagement (Outcome Component)—how well we deliver our services to employers.""Intervention Delivery—providing timely work-focussed support.""Key Management Indicators:""Jobseeker's Allowance Off Flow—to achieve specified Jobseeker's Allowance off flow rates.""Date of Claim +3 Scheduled—the number of new claims interviews booked within 3 days.""Attendance Management—to reduce the average number of working days lost through sick absence.""Customer Compliance—to undertake compliance activities which result in a change to current benefit or a past period overpayment.""Jobseeker's Allowance Direct Payments—to promote payment of new claims into a bank account.""Local Employment Partnerships—to ensure that Jobcentre Plus meets its commitment to place both disadvantaged and newly unemployed jobseekers in to work with LEP employers.""These data sets can be supplemented by other information and used when required Data is not collated on the average length of time taken to undertake advisory interventions including a New Jobseeker Interview, making a jobseeker's agreement, to sign on and for other purposes, as the actual time taken will depend on the individual customer's needs.""I hope this information is helpful."

Secondary information

Type

Written question

Reference

505 c259-60W; 309337

Session

2009-10

Subjects

Jobcentres Jobcentre Plus Standards

Link

View this Written question on www.publications.parliament.uk