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Written question asked by Mark Oaten (Liberal Democrat) on Wednesday, 17 March 2010, in the House of Commons. It was due for an answer on Monday, 22 March 2010. It was answered by Pat McFadden (Labour) on Thursday, 25 March 2010 on behalf of the Department for Business, Innovation and Skills.

Departmental Telephone Services

Question
To ask the Minister of State, Department for Business, Innovation and Skills what public information helplines his Department runs; and what contracts have been awarded by his Department for running them.
Answer

The Department holds central information on six public information helplines. These are listed in the following table with the contract arrangements that are in place.

Helpline Telephone number(s) Contract arrangements
BIS Publication Orderline 0845 015 0010 0845 015 0020 0845 015 0030 BIS has a contract with EC Group to manage requests for publication services.
Business Link 0845 600 9006 BIS has a contract with BT for the main contact number that routes callers automatically to their local Business Link office.
Pay and Work Rights 0800 917 2368 This service includes the former BIS helplines for National Minimum Wage and Employment Agency Standards. BIS provides funding for the Pay and Work Rights Helpline which is a COI managed framework contract delivered by BSS.
Queens Award Office 020 7215 6880 The service is managed in-house.
BIS Export Control Organisation 020 7215 4594 The service is managed in-house.
BIS Import Licensing Branch 01642 364 333 The service is managed in-house.

Secondary information

Type
Written question
Reference
508 c499-500W; 323509
Session
2009-10
Subjects
Telephone services Department for Business, Innovation and Skills
Link
View this Written question on www.publications.parliament.uk