Written question asked by Jenny Willott (Liberal Democrat) on Thursday, 25 March 2010, in the House of Commons. It was due for an answer on Monday, 29 March 2010. It was answered by Ian Lucas (Labour) on Thursday, 8 April 2010 on behalf of the Department for Business, Innovation and Skills.

Departmental Internet

Question: To ask the Minister of State, Department for Business, Innovation and Skills how many complaints his Department received regarding difficulties using its website in each of the last three years; and if he will make a statement.

Answer: According to departmental records, no formal complaints have been received in the past year by the Department or its Ministers about difficulties operating the Department's corporate websites (including the websites of the former Departments for Business, Enterprise and Regulatory Reform (BERR) and Innovation, Universities and Skills (DIUS)). No formal complaints on this topic were recorded in the lifetime of the DIUS website. Records of formal complaints to BERR are not available prior to March 2009 when procedures were overhauled.The Department receives informal feedback from website users on an ongoing basis by email and via contact forms on its websites, including occasional comments on website usability.

Secondary information