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Written question asked by Lord Watson of Wyre Forest (Labour) on Tuesday, 25 May 2010, in the House of Commons. It was due for an answer on Thursday, 27 May 2010. It was answered by Tim Loughton (Conservative) on Monday, 7 June 2010 on behalf of the CAFCASS.

CAFCASS: Complaints

Question
To ask the Secretary of State for Education, how many complaints the Children and Family Court Advisory and Support Service has received about its services in each year since its inception.
Answer

The number of complaints received by CAFCASS in its services is an operational matter for CAFCASS. The chief executive of CAFCASS, Anthony Douglas will write to the hon. Member and a copy of his response will be placed in the House Libraries.Letter from Anthony Douglas:""I am writing to you in response to Parliamentary Question that you tabled recently.""The table below indicates the number of complaints received by Cafcass since its inception in April 2001."

 Number of complaints received

2001/02

(1)476

2002/03

440

2003/04

500

2004/05

484

2005/06

474

2006/07

640

2007/08

709

2008/09

1,030

2009/10

1,310
(1) 132 of these relating to work carried out prior to the establishment of Cafcass on 1 April 2001.

"January 2009 saw the introduction of a revised complaints procedure that was intended to enable a larger proportion of service users' feedback to be dealt with within the boundaries of the revised procedure. Thus, the figures for 2008/09 and 2009/10 are not directly comparable with those from earlier years."

Secondary information

Type
Written question
Reference
142; 511 c44W
Session
2010-12
Subjects
Complaints CAFCASS
Contains statistics
Yes
Link
View this Written question on www.publications.parliament.uk