Written question asked by Susan Elan Jones (Labour) on Monday, 29 November 2010, in the House of Commons. It was due for an answer on Wednesday, 1 December 2010. It was answered by Ed Davey (Liberal Democrat) on Monday, 6 December 2010 on behalf of the Department for Business, Innovation and Skills.

Consumer Direct

Question: To ask the Secretary of State for Business, Innovation and Skills how many people contacted Consumer Direct in each of the last five years; and how many such contacts related to debt and consumer finance issues.

Answer

The following table details the required information.

	All contacts¹ (Thousand)	Unique contacts²	Unique contacts regarding credit and debt	Percentage of credit/debt unique contacts
2006	1,100	979,176	14,518	1.5
2007	1,600	1,141,691	18,615	1.6
2008	1,700	1,181,279	22,988	1.9
2009	1,700	1,142,320	29,653	2.6
2010³	1,100	1,013,278	29,145	2.9
Total	7,200	5,457,744	114,919	2.1
¹ All contacts to the service even if they are from the same person about the same issue. ² One record per issue from a consumer. ³ To date.

Secondary information