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Business of the House

The whole House would have been dismayed by the 10 incidents, to which the health ombudsman referred in her recent report, showing neglect of elderly people. It would be wrong to generalise, because high-quality care is provided in much of the NHS, but the instances of poor discharge policy, poor end-of-life policy and poor nutrition policy were deeply worrying. I hope that some of the reforms in the Health and Social Care Bill will improve the position, not least through the creation of local healthwatch organisations to give patients more power to ensure that there is feedback, that complaints are heard and that local services are held properly to account.