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Written question asked by Stella Creasy (Labour) on Monday, 5 March 2012, in the House of Commons. It was due for an answer on Monday, 12 March 2012. It was answered by Lord Grayling (Conservative) on Monday, 12 March 2012 on behalf of the Department for Work and Pensions.

Jobcentre Plus

Question
To ask the Secretary of State for Work and Pensions how many complaints he has received relating to the performance of Jobcentre Plus offices in (a) Walthamstow constituency, (b) London and (c) nationally in each year since 2008; and if he will make a statement.
Answer

The following tables show the number of complaints recorded by Jobcentre Plus relating to (a) Walthamstow constituency (calendar year data only), (b) London and (c) nationally each year since 2008.

Total complaints recorded
January to December:
2008 2009 2010 2011
Walthamstow constituency n/a 332 136 165
n/a = Not available.
Total complaints recorded
2008-09 2009-10 2010-11 April 2011 to 7 March 2012
London region¹ 6,147 7,125 7,835 6,954
National 41,181 55,632 58,865 48,463
¹ Now London and Home Counties group.

Secondary information

Type
Written question
Reference
98906; 542 c74W
Session
2010-12
Subjects
Complaints Jobcentres
Contains statistics
Yes
Link
View this Written question on www.publications.parliament.uk