Written question asked by Lord McAvoy (Labour), in the House of Commons. It was due for an answer on Monday, 25 March 1996. It was answered by Lord Selkirk of Douglas (Conservative) on Monday, 25 March 1996 on behalf of the Scottish Office.

Scottish Office

Question: If he will comment on the procedure for processing complaints from members of the public about procurators fiscal offices.

Answer: Mr. McAvoy: To ask the Secretary of State for Scotland if he will make a statement on the procedure for processing complaints from members of the public about procurator fiscal offices.[21215] Lord James Douglas-Hamilton: My noble and learned Friend the Lord Advocate informs me that the Crown Office has recently completed a review of its complaints system. The revised system, which is about to be implemented, involves the introduction of a standard form for noting complaints. This will form the basis of a central record of the types of complaints received by the Department and the outcome of inquiries into those complaints. The Crown Office has also produced a leaflet which will be available to members of the public and which will describe the procedure for making complaints and the way in which they will be handled. Complaints will be investigated by or under the supervision of procurators fiscal, regional procurators fiscal or the Crown agent as appropriate.

Secondary information