Written question asked by Baroness Hodge of Barking (Labour), in the House of Commons. It was due for an answer on Monday, 3 July 1995. It was answered by Lord Goodlad (Conservative) on Monday, 3 July 1995 on behalf of the Foreign and Commonwealth Office.

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Foreign and Commonwealth Office

Question

What policy and procedure exists for dealing with complaints against his Department by members of the public; when the policy was last updated; what time limit and target for dealing with such complaints his Department has; and what follow-up procedure exists where complainants are not satisfied with his Department's response to a complaint. - Details given.

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Secondary information

Type

Written question

Reference

263 c10W

Session

1994-95

Subjects

Complaints Central government Government departments Standards Foreign and Commonwealth Office

Contains statistics

Yes