Written question asked by Baroness Hodge of Barking (Labour), in the House of Commons. It was due for an answer on Monday, 3 July 1995. It was answered by Lord Goodlad (Conservative) on Monday, 3 July 1995 on behalf of the Foreign and Commonwealth Office.

---

Foreign and Commonwealth Office

Question

What performance indicators and performance targets there are for measuring the performance of his Department in (a) answering letters from members of the public and (b) answering telephone calls from members of the public; how performance is monitored; and what are the latest figures for performance measured against the target set.

---

Secondary information

Type

Written question

Reference

263 c10-1W

Session

1994-95

Subjects

Complaints Central government Correspondence Government departments Standards Telephones Foreign and Commonwealth Office

Contains statistics

Yes