Written question asked by Margaret Moran (Labour), in the House of Commons. It was due for an answer on Wednesday, 18 June 1997. It was answered by Marjorie Mowlam (Labour) on Wednesday, 18 June 1997 on behalf of the Northern Ireland Office.

Northern Ireland Office

Question: What performance targets have been set for the Construction Service in 1997-98. - List given.

Answer: Ms Moran: To ask the Secretary of State for Northern Ireland what performance targets have been set for the Construction Service in 1997-98. [4572] Dr. Mowlam: For 1997-98 the following performance targets have been set for Construction Service: Quality of service 1. To achieve a 90 per cent. compliance in customer assessments of Agency performance against Service Level Agreements. 2. To place 75 per cent. of orders within 7 days of receipt of customer requests in the maintenance and supplies business areas. 3. To achieve a 90 per cent. positive response in customer assessments in project evaluation reports. 4. To respond to 80 per cent. of customer advisory enquiries within 6 weeks. Efficiency 5. To achieve 3 per cent. efficiency gains on running cost expenditure. 6. To ensure that overhead costs as a percentage of chargeable time value come within the agreed percentage. 7. To ensure that staff time charged to customers is within the agreed percentage of total staff time. Financial 8. To maintain expenditure within cash limits and to approved budget plans. 9. To recover the full cost of Agency operations from customers. 10. To ensure that actual costs as a percentage of approved target costs in project work does not exceed the agreed percentage. 11. To ensure that staff costs as a percentage of construction spend in the maintenance and supplies business areas does not exceed the agreed percentage.

Secondary information