Written question asked by Tony Wright (Labour), in the House of Commons. It was due for an answer on Friday, 21 March 1997. It was answered by John Wheeler (Conservative) on Friday, 21 March 1997 on behalf of the Northern Ireland Office.

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Northern Ireland Office

Question

If he will list those national citizen's charters which (a) provide complaints procedures in line with recommendations of the Complaints Task Force and (b) provide financial compensation for users when particular standards have not been met; and if he will publish for each the figures for compensation paid out in each financial year since the charter was implemented; and how many (a) have their performance indicators validated and verified by an external body and specify enforceable rights for particular standards of service; and if he will identify those services under (a) and (b); and if he will indicate which involved consumer consultation in (a) the setting of their performance standards and (b) their preparation; and how many are available (a) in an appropriate form for the visually impaired and (b) in two or more languages other than English; and if he will identify those charters under (a) and (b). - Will write.

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Secondary information

Type

Written question

Reference

292 c932W; 21796;21803;21801;21815

Session

1996-97

Subjects

Complaints Compensation Braille Citizen's Charter Languages Northern Ireland Visual impairment Standards