Written question asked by Tony Wright (Labour), in the House of Commons. It was due for an answer on Friday, 21 March 1997. It was answered by Lord Forsyth of Drumlean (Conservative) on Friday, 21 March 1997 on behalf of the Scottish Office.
Scottish Office
- Question
- If he will list those national citizen's charters which (a) provide complaints procedures in line with recommendations of the Complaints Task Force and (b) provide financial compensation for users when particular standards have not been met; and if he will publish for each the figures for compensation paid out in each financial year since the charter was implemented; and have their performance indicators validated and verified by an external body, specify enforceable rights for particular standards of service; identify those services under (a) and (b); available in an appropriate form for the visually impaired in two or more languages other than English; identify those charters under (a) and (b) which involved consumer consultation in setting of performance standards. - Will write.
Secondary information
- Type
- Written question
- Reference
- 292 c998-9W; 21798;21805;21800;21814
- Session
- 1996-97
- Subjects
- Complaints Compensation Disability aids Citizen's Charter Languages Visual impairment Standards Scottish Office Official publications Citizens Charter Complaints Task Force
Librarians' tools
- Timestamp
- 2017-08-10 15:24:51 +0100
- URI
- http://data.parliament.uk/pimsdata/Hansard/PARLIAMENTARY_QUESTION_492943
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