Written question asked by Peter Atkinson (Conservative), in the House of Commons. It was due for an answer on Thursday, 20 March 1997. It was answered by Lord Freeman (Conservative) on Thursday, 20 March 1997 on behalf of the Chancellor of the Duchy of Lancaster.

Chancellor of the Duchy of Lancaster

Question: What performance targets he has set for the Government Car Service and Interdespatch Service. - Inc ref to copies of the framework document for GCDA (in Library as Dep/3 4877).

Answer: Mr. Peter Atkinson: To ask the Chancellor of the Duchy of Lancaster what performance targets he has set for the Government car service and interdespatch service; and if he will make a statement. [21643] Mr. Freeman: Following my announcement on 3 December, I have made arrangements for the establishment of a new agency from 1 April. It will comprise the Government car service and the interdespatch service and will be known as Government Car and Despatch Agency. I have set the following performance targets for the financial year 1997-98. Financial Achieve 100.5 per cent. cost recovery on an accruals basis. Operate within a maximum deficit on the Vote of -£270,000 excluding payments for voluntary early retirement or severance. Achieve a sales turnover of £10. 3 million. Quality Achieve a customer satisfaction rating of 92 per cent. Maintain ISO 9002 accreditation for the Government car service pool, and extend it to the interdespatch service. Efficiency Achieve no less than 2 per cent. reduction in running costs in real terms. Environment Achieve an annual average of 25.5 miles per gallon for GCS and IDS fleets. I am placing copies of the framework document for GCDA in the Libraries of the House.

Secondary information