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Written question asked by John Marek (Labour), in the House of Commons. It was due for an answer on Tuesday, 18 March 1997. It was answered by John Watts (Conservative) on Tuesday, 18 March 1997 on behalf of the Department of Transport.


Dept of Transport

Question
What plans he has to encourage bus companies to follow good practice in handling customer complaints. - Ref to 291 c142-3.
Answer

Dr. Marek: To ask the Secretary of State for Transport what plans he has to encourage bus companies to follow good practice in handling customer complaints. [20444] Mr. Watts: I refer the hon. Member to the answer I gave on 25 February, Official Report c. 142-43.


Secondary information

Type
Written question
Reference
20444; 292 c503W
Session
1996-97
Subjects
Complaints Bus services Bus Working Group