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Written question asked by John Marek (Labour), in the House of Commons. It was due for an answer on Tuesday, 25 February 1997. It was answered by John Watts (Conservative) on Tuesday, 25 February 1997 on behalf of the Department of Transport.


Dept of Transport

Question
If he will ensure that the Bus Working Group reviews the adequacy of bus operating companies' complaints procedures. - (Holding answer 24 February 1997).
Answer

Dr. Marek: To ask the Secretary of State for Transport if he will ensure that the bus working group reviews the adequacy of bus operating companies' complaints procedures. [17078] Mr. Watts: [holding answer 24 February 1997]: Steps to promote good practice by bus companies in dealing with customer complaints are already under consideration by the bus working group and its service provision and quality sub-group.


Secondary information

Type
Written question
Reference
17078; 291 c142-3W
Session
1996-97
Subjects
Complaints Bus services Bus Working Group