Written question asked by Paul Flynn (Labour) on Wednesday, 31 March 1999, in the House of Commons. It was due for an answer on Tuesday, 13 April 1999. It was answered by Mike O'Brien (Labour) on Tuesday, 13 April 1999 on behalf of the Home Office.

Home Office

Question: To ask the Secretary of State for the Home Department, what plans he has to tackle the backlog of work at Lunar House; and over what period.

Answer: Mr. Flynn: To ask the Secretary of State for the Home Department what plans he has to tackle the backlog of work at Lunar House; and over what period. [80395] Mr. Mike O'Brien: I have set up a task team of senior officials and Siemens Business Services to determine the measures necessary to improve services substantially and to tackle the backlog of cases. Steps already taken include special exercises to target priority cases such as work permit applications, changes in procedures that will result in higher productivity, and increased staffing. Levels of service to the public are gradually being restored and improved.

Secondary information

Type: Written question
Reference: 80395; 329 c6W
Session: 1998-99
Subjects: Administrative delays Croydon Immigration and Nationality Directorate Lunar House