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Information Select Committee

Answer

Mr. Andrew Turner: To ask the hon. Member for Roxburgh and Berwickshire, representing the House of Commons Commission, what information he has collated about the time taken to log on to the Parliamentary Communications Network by hon. Members and their staff (a) within the Parliamentary Estate and (b) remotely; what defects he has identified; and what action is being taken to rectify such defects. [31114] Michael Fabricant: I have been asked to reply. The Parliamentary Communications Directorate does not routinely collate information on login times. However, poor performance with regard to the length of time it takes to log into the Parliamentary Data and Video Network (PDVN), whether from within the Parliamentary Estate or from elsewhere, will result in an increase in the number of calls to the Parliamentary Communications Helpdesk (extension 2001). Defects are then identified, enabling action to be taken. The Citrix service which enables remote access to the PDVN has been enhanced over the past 12 months. Reliability has improved and login times have been reduced. However, if the hon. Gentleman is having difficulties, he might like to raise the matter with the Director of Communications, Mr. Matthew Taylor.

Secondary information

Type

Written question

Reference

31114; 379 c345W;379 c341W

Session

2001-02

Subjects

Access Computer networks ICT Members Parliamentary data and video network

Link

View this Written question on www.publications.parliament.uk