Written question asked by Keith Vaz (Labour) on Friday, 14 November 2003, in the House of Commons. It was due for an answer on Wednesday, 19 November 2003. It was answered by Stephen Timms (Labour) on Wednesday, 19 November 2003 on behalf of the Department of Trade and Industry.

Dept of Trade and Industry

Question: To ask the Secretary of State for Trade and Industry, how many complaints Oftel received about Ntl in the last 12 months; what action Oftel has taken in response to complaints; and when she next plans to meet the Chief Executive of Ntl. - Including figures.

Answer: Keith Vaz: To ask the Secretary of State for Trade and Industry how many complaints Oftel received about NTL in the last 12 months; what action Oftel has taken in response to complaints; and when she next plans to meet the Chief Executive of NTL. [139805] Mr. Timms: Between 1 November 2002 and 17 November 2003 Oftel received 5,202 complaints about NTL. In line with Oftel's policy of allowing telecommunications companies the opportunity to resolve complaints in the first instance, about 80 per cent. of the complaints were devolved to NTL to resolve. The remainder were handled by Oftel. My right hon. Friend the Secretary of State for Trade and Industry has no immediate plans to meet the Chief Executive of NTL.

Secondary information