Written question asked by Tim Loughton (Conservative) on Wednesday, 22 October 2003, in the House of Commons. It was due for an answer on Wednesday, 12 November 2003. It was answered by Chris Pond (Labour) on Wednesday, 12 November 2003 on behalf of the Department for Work and Pensions.

Dept for Work and Pensions

Question: To ask the Secretary of State for Work and Pensions, how many times pensioners have been written to mistakenly by his Department regarding nominating a bank account for future payments of pensions, pre-supposing they have not yet responded. - No figures. - We do not have the information requested and the fact that key figures on the progress of conversation to Direct Payment are available in Library.

Answer: Tim Loughton: To ask the Secretary of State for Work and Pensions how many times pensioners have been written to mistakenly by his Department regarding nominating a bank account for future payments of pensions, pre-supposing they have not yet responded. [134805] Mr. Pond: We do not have the information requested. The conversion process will differ according to the client group in question. However, it will normally consist of one or more mailings followed by a telephone call if there is no response to the letter(s). Key figures on the progress of conversion to Direct Payment are available in the Library updated every four weeks.

Secondary information

Type: Written question
Reference: 134805; 413 c388W
Session: 2002-03
Subjects: Bank services Pensioners Pensions Payments Automated credit transfer Payment methods
Contains statistics: Yes
Link: View this Written question on www.publications.parliament.uk