Written question asked by Patsy Calton (Liberal Democrat) on Friday, 28 February 2003, in the House of Commons. It was due for an answer on Friday, 7 March 2003. It was answered by Baroness Winterton of Doncaster (Labour) on Friday, 7 March 2003 on behalf of the Lord Chancellor's Department.

Lord Chancellors Dept

Question: To ask the Parliamentary Secretary, Lord Chancellor's Department, what complaints procedure is in place in the event of the Public Guardianship Office breaching its charter.

Answer: Patsy Calton: To ask the Parliamentary Secretary, Lord Chancellor's Department what complaints procedure is in place in the event of the Public Guardianship Office breaching its charter. [100930] Ms Rosie Winterton: The Public Guardianship Office (PGO) will shortly be publishing a new guide to complaint handling entitled ``Putting Things Right''. Copies of this booklet will be made available to customers of the PGO who ask for guidance on how to complain. The information contained within the booklet will be available on the PGO Website and the booklet will be capable of being downloaded from the website. I will write to all MPs providing a copy of the booklet, and place copies in the Libraries of both Houses.

Secondary information