Written question asked by David Drew (Labour) on Friday, 17 September 2004, in the House of Commons. It was due for an answer on Friday, 15 October 2004. It was answered by Robert Key (Conservative) on Friday, 15 October 2004 on behalf of the Information Committee.

Information Select Committee

Question: To ask the Chairman of the Information Committee, what evaluation has been carried out of the effectiveness of the work undertaken by the Parliamentary Data and Video Network from a system based around Citrix to one using broadband for remote users.

Answer: Mr. Drew: To ask the Chairman of the Information Committee what evaluation has been carried out of the effectiveness of the work undertaken by the Parliamentary Data and Video Network from a system based around Citrix to one using broadband for remote users. [189973] Mr. Key:: The majority of users are content with the Virtual Private Network (VPN) service, which in time will replace Citrix for remote access. VPN technology, which uses broadband connections, was piloted before it was launched. Feedback from the pilot was evaluated and further feedback was invited once the service had been rolled out. The Parliamentary Communications Directorate (PCD) has investigated all negative feedback and has taken steps to ensure that the problems identified have been resolved. The performance of the VPN continues to be closely monitored.

Secondary information