---

Dept for Work and Pensions

Answer

Mr. Peter Duncan: To ask the Secretary of State for Work and Pensions how many inquiries have been received by the pension credit application line in each calendar month since creation. [188683] Malcolm Wicks: The number of calls to the application line in each month between April 2003 and July 2004 is shown in the table. Calls to pension credit application line, April 2003 to August 2004 _________________________________________________________________________________________________. Calls received by Calls in which an Calls in which the Other calls application line (total) application was taken customer asked for a over the line paper application form 2003 April 20,810 6,110 170 14,530 May 32,750 11,630 460 20,660 June 60,240 29,790 850 29,600 July 118,220 60,180 2,050 55,990 August 181,860 87,460 4,730 89,670 September 427,900 140,430 17,570 269,900 October 482,780 146,680 31,240 304,860 November 318,280 94,630 21,060 202,860 December 193,560 57,600 14,130 121,830 2004 January 495,560 138,870 26,140 330,550 February 433,790 136,980 11,420 285,390 March 430,070 136,310 13,400 280,360 April 346,890 105,380 12,630 229,150 May 234,580 37,780 9,640 187,160 June 315,200 60,220 9,960 245,020 July 239,990 28,880 8,910 202,200 August 151,540 53,210 6,420 91,910 _________________________________________________________________________________________________. Notes: 1. Numbers of calls are rounded to the nearest 10. 2. `Other calls' include a small number which received the engaged tone or a recorded message.

Secondary information

Type

Written question

Reference

188683; 424 c1744-6W;424 c1742-4W

Session

2003-04

Subjects

Applications Advisory services Pension credit Pensioners Recipients Standards Telephone services Take-up

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk