Written question asked by Lord Willetts (Conservative) on Friday, 16 July 2004, in the House of Commons. It was due for an answer on Thursday, 22 July 2004. It was answered by Jane Kennedy (Labour) on Thursday, 22 July 2004 on behalf of the Department for Work and Pensions.

Dept for Work and Pensions

Question: To ask the Secretary of State for Work and Pensions, if he will place in the Library a copy of the memorandum to his Department's offices entitled Best Practice in Communicating Difficult Messages. (In Library Dep 04/1517)

Answer: Mr. Willetts: To ask the Secretary of State for Work and Pensions if he will place in the Library a copy of the memorandum to his Department's offices entitled Best Practice in Communicating Difficult Messages. [185708] Jane Kennedy: The document requested has been placed in the Library. The Best Practice in Communicating Difficult Messages document was produced in-house by Jobcentre Plus drawing on good practice from within the communication industry. The document was intended to provide brief, and easy to absorb information to support local managers when communicating to their staff about aspects of Jobcentre Plus business which could have an impact on people's jobs.

Secondary information

Type: Written question
Reference: 424 c434W; 185708
Session: 2003-04
Subjects: Codes of practice Communication Employment Jobcentres Jobcentre Plus Training
Link: View this Written question on www.publications.parliament.uk