Written question asked by Steve Webb (Liberal Democrat) on Monday, 10 May 2004, in the House of Commons. It was due for an answer on Monday, 5 July 2004. It was answered by Chris Pond (Labour) on Monday, 5 July 2004 on behalf of the Department for Work and Pensions.

Dept for Work and Pensions

Question: To ask the Secretary of State for Work and Pensions, pursuant to his statement on Direct Payment, Departmental Report 2004, page 74, by what methods he intends to contact customers who have not yet responded to the initial mailing; and if he will make a statement.

Answer: Mr. Webb: To ask the Secretary of State for Work and Pensions pursuant to his statement on Direct Payment, Departmental Report 2004, page 74, by what methods he intends to contact customers who have not yet responded to the initial mailing; and if he will make a statement. [172953] Mr. Pond: We are beginning to contact again those customers who have not responded to our initial mailing. This process involves a variety of methods including invitation letters; telephone calls and in some circumstances visits. We are supporting this approach through our Information Campaign, which is being further developed to provide customers with more information about their account options. We have also introduced a procedure whereby customers can volunteer to convert to direct payment by telephoning the Information Line. Key figures on the progress of conversion to direct payment are available in the Library and are updated every four weeks.

Secondary information

Type: Written question
Reference: 172953; 423 c521-2W
Session: 2003-04
Subjects: Payments Publicity Social security benefits Automated credit transfer Payment methods
Link: View this Written question on www.publications.parliament.uk