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Tax Credits

In the standard form letters that I have received in response to representations made on behalf of constituents who received overpayments, there is a presumption that constituents should have known that they were being overpaid and should be able to demonstrate that to the Revenue in an appeal. Many people struggle with that, so what steps will the Paymaster General take to introduce a ready reckoner or an easy benchmarking system to enable people to identify whether an overpayment has been made? What is she going to do to remove the misery of uncertainty from people who are waiting months, if not years, for adjudication on their representations?