Proceeding contribution from Baroness Scotland of Asthal (Labour) in the House of Lords on Monday, 19 December 2005. It occurred during Committee of the Whole House (HL) and Debate on bill on Identity Cards Bill.

Identity Cards Bill

If I dealt with all these amendments in graphic detail, I would avoid having to say any more. But of course I never quite manage to deal adequately with the noble Lord, Lord Thomas of Gresford. I shall therefore respond to the issues that have been raised. In response to the noble Lord, Lord Crickhowell, the number of complaints we have currently received relating to the UK Passport Service is 8,386, which is the equivalent of 0.16 per cent of the total business, while we have received some 1,685 positive comments. The most recent survey, carried out in November 2005, suggests that 80 per cent of those interviewed did not take their complaint beyond the first stage.

Secondary information

Type: Proceeding contribution
Reference: 676 c1528
Session: 2005-06
Chamber / Committee: House of Lords chamber
Subjects: Complaints Disclosure of information Data protection Databases Codes of practice Biometrics Costs Civil proceedings Intelligence services Identity cards Fines Public appointments Public interest National identity register Proof of identity Passports Registration Technology Operating costs
Legislation: Identity Cards Bill 2005-06
Link: View this Proceeding contribution on www.publications.parliament.uk

Identity Cards Bill

Secondary information

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