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Small Claims (Courts)

: I do not want the CAB, which I love dearly, to knock on my door to say that I have sent it twice as much work as it already has. My point was that citizen advice bureaux are extremely competent. They do not do the detailed work themselves for the reasons that the hon. Gentleman gave, but they point people in the right direction. The experience in my borough is a good one, and other advice centres and agencies also do well in pointing people in the right direction. The second point is that even further down the scale than the small claims system is mediation, of which I am a great fan. I believe that people should first go to mediation, whenever possible. There is an extremely reputable mediation service in Southwark. It principally does other things, but, in terms of access to justice at the lower level of the court system, the more that people can have matters mediated to a conclusion, the better. [Interruption.] I do not know whether the hon. Gentleman wants to intervene, but he appears to be unsympathetic towards the mediation service.