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Department for Transport Data Storage and Use

I thank my hon. Friend for his comments. He is right to bring to the attention of the House the importance of being able to access services online and in the most convenient form for the user of that information. If that means that instead of going to a tax office it is possible to get one's tax handled online, that will lead to a huge improvement in customer satisfaction. My Department and its agencies have been at the forefront of these developments and have won various awards for the way in which they deal with customers, making it much easier to access services as a result.