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Asylum Seekers

I shall have to write to my hon. Friend on the precise details, but I shall be happy to do so. If she ever wants to go along and see how that training works, we could certainly facilitate that. Detention custody officers have a difficult job. It is right to train them properly in that role, and it is right that they should be accountable. Whether or not they work for a private company, they are working for the public and the British Government, and it is important that they should be accountable. As my hon. Friend said, the complaints audit committee recently published a report. We need to deal with complaints systematically and fairly. To give some background, the complaints audit committee audits the process of removal as well as the Border and Immigration Agency in general. Individuals dissatisfied with service can go to the parliamentary ombudsman. Last year, more than 14,000 complaints were made about service, of which 112 were investigated by the ombudsman. Some 76 per cent. of those, or 85 complaints, were upheld. We have introduced changes to how we handle complaints—particularly in detention, which covers some of the people that my hon. Friend talked about—and improvements to how serious misconduct investigations into enforcement cases are handled. The CAC acknowledges them. We are also working to design a radical new complaints system, which will come online in February next year. Her comments are particularly welcome in that respect, and I promise to keep her updated on how it works once we unveil it in more detail.