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Public Transport (Disabled Access)

I congratulate the hon. Gentleman on introducing an extremely important debate, and I am grateful to him for giving way. One of my constituents who has a disability and uses a wheelchair lives on a bus route served by four different drivers. She said that three of them are excellent, but that the other one has told her more than once that she is a pest. Would the hon. Gentleman agree that there is a strong case for making disability awareness known to as many people as possible? I would not for one second disregard the importance of so many people in public life who are committed to a fair deal for disabled people, but perhaps we have to be a bit more robust in presenting a policy of awareness.