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Cabinet Office

The Christmas Adjournment debate is a good opportunity for the Government, 2010 years after a botched census led to a baby being born in a stable, to get the 2011 census right. Slough has for a long time been a victim of the failures of the previous census, and as a result we have been underfunded for a significant period. I am concerned that worse problems might occur in the 2011 census, and they will arise from a combination of inadequate resourcing and flawed methodology. The first flaw in the methodology is the emphasis, as my hon. Friend the Member for Westminster North (Ms Buck) pointed out, on using the post. That is a deterrent to people in my constituency, many of whom have poor literacy skills. Moving as a primary school teacher from Peckham to Slough, I was shocked by the poor literacy in the constituency that I now have the privilege to represent. Slough's ““hard-to-count”” score is assessed as a three, which puts it in the top 20%, but that is another error. It should be assessed as a four, and in the top 10%, to account for our transient and diverse population. One indication of the rapid change in Slough between 2008-09 and 2009-10 is that schools in my small borough recorded 531 recently arrived pupils from 53 different countries. The score also does not take proper account of the impact of houses in multiple occupation. Slough can provide the Office for National Statistics with information about 1,500 HMOs of which the authorities are aware. For the remaining 2,000 HMOs, which are implied by census and survey data, only one questionnaire will be posted, however. If the questionnaire is posted back or completed online, no follow-up visit by a census collector will take place. Only if a questionnaire is not posted back or not completed online will there be any opportunity for accurate counting through a follow-up visit, and those houses in multiple occupation are just ordinary terraced houses. Additionally in Slough, a number of people live in sheds and other hidden households for which we have no address, so there will be serious problems in dealing with that. I should like to suggest five remedies to which I hope the Minister will respond. First, the Minister should ensure that the people responsible for collecting census forms have the requisite language skills. Slough borough council is concerned that none of the census posts being advertised has language as an essential requirement. The recruitment and selection process that Capita is delivering on behalf of the ONS means that there are no face-to-face interviews, and that selection decisions are based on performance in online testing and questioning. Although language skills are listed as desirable for all roles, they are not part of the recruitment and selection process, but they should be. Secondly, will the Minister ensure that the operational elements of the 2011 census include dedicated and adequately resourced events at which people can complete census questionnaires? Currently, the planned completion centres will not have sufficient personnel who are able to re-issue household questionnaires. Only ONS staff can do that, and in my borough only seven and a quarter people will be able to do so. As a result, in a very verbal town, the events in the centres, which could be a good way of ensuring that people are able to complete their questionnaire, will not take place frequently enough or in enough places. Are the ONS staff trained in questionnaire filling? Will they have the language skills that my constituents require? The ONS says that local authorities can set up alternative completion centres, but local authority staff cannot issue new forms; only the ONS staff can do that. Thirdly, a national marketing campaign must take place. It has been deferred because of the Government moratorium on advertising, and that is pretty stupid, frankly. Will the Minister ensure that materials are available and clear? Slough has volunteered to translate certain materials, but the ONS has not agreed, so can I have an assurance that the publicity campaign will be agreed to? Fourthly, we must improve the arrangements for large households. Currently, the head of household will have to request an additional form if there are more than six residents in their household. They will have to do so using a phone line, and in Slough the head of household is likely to be someone for whom English is not their first language, so such requests will be hard to make. Can we therefore have better arrangements for people who need supplementary forms? Fifthly, Slough is under-represented. I am familiar with the London borough of Wandsworth, which is about twice as big as Slough.