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Welfare Reform Bill

Yes, my Lords. I accept the importance of communication in this process. This is a large change—in my view it is a larger cultural change than an IT change—across many areas. We understand and acknowledge that communication right the way through from users back to local authorities is vital. As we lock down area after area, getting the communications right will be one of the important challenges. If we can get the context right, the chances of getting the cultural change that we are looking for will be much improved.