Proceeding contribution from Baroness Howe of Idlicote (Crossbench) in the House of Lords on Tuesday, 1 November 2011. It occurred during Committee proceeding and Debate on bill on Welfare Reform Bill.

Welfare Reform Bill

My Lords, I remain worried by the point that was raised about a basic understanding of what I call the coalface: in other words, when you are in a face-to-face situation. It is important to have some training and understanding, not least in the example that the Minister gave of a well known and common complaint. It worries me that this will be dealt with by experts at various levels of appeal rather than being sorted out much earlier in the process.

Secondary information

Type: Proceeding contribution
Reference: 731 c419GC
Session: 2010-12
Chamber / Committee: House of Lords Grand Committee
Subjects: Education Disability Children Carers Council tax Employment Jobseeker's allowance Further education Exemptions Earnings rules Mental illness Pilot schemes Low incomes Lone parents Universal credit Social security benefits Welfare tax credits Training Self-employed Employment and support allowance
Legislation: Welfare Reform Bill 2010-12
Link: View this Proceeding contribution on www.publications.parliament.uk

Welfare Reform Bill

Secondary information

Librarians' tools