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Defence Bills Agency:Key Performance Targets

My right honourable friend the Minister of State for the Armed Forces (Adam Ingram) has made the following Written Ministerial Statement. Key targets have been set for the Chief Executive of the Defence Bills Agency (DBA) for the financial year 2005–06. The targets, which build on the already high standards of service provided by the agency since its formation in 1996, are as follows: 1.   To pay 99.9 per cent of correctly presented bills within 11 calendar days of receipt as part of the department's 30-day payment target. 2.   To raise 99 per cent of invoices accurately within four days of receipt of a valid order initiation. 3.   To ensure that the average percentage of overdue collectable debt due to the department does not exceed 26 per cent of total collectable debt. 4.   To deliver 99 per cent of the required accounting and financial information feed to the departmental financial management system portal within one working day. 5.   To make a progressive improvement of at least 1   per cent in the overall level of customer satisfaction over a baseline of 80 per cent achieved in 2004–05. 6.   To make a progressive reduction in the unit costs for bills of at least 3 per cent by March 2006, over the 2004–05 baseline.