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Written question asked by Lord Mann (Labour) on Tuesday, 14 October 2014, in the House of Commons. It was due for an answer on Friday, 17 October 2014 (named day). It was answered by Lord Harper (Conservative) on Friday, 17 October 2014 on behalf of the Department for Work and Pensions.

Motability Scheme: Complaints

Question

To ask the Secretary of State for Work and Pensions, how many complaints about Motability have been raised with his Department in the last three years.

Answer

Motability is an independent registered charity. The Department works closely with Motability and facilitates the transfer of benefit to Motability on behalf of those claimants who have chosen to join the Motability schemes.

Responsibility for the charity’s policies and operational strategy falls to the Governors and Director of Motability. Motability is wholly responsible for the administration of the Motability scheme including collating its own management information. Questions about the number of cars and scooters allocated by Motability can be sent to: Declan O'Mahony, Director, Motability, Warwick House, Roydon Road, Harlow, Essex CM19 5PX.

Information about complaints received about Motability is not available and can only be obtained at disproportionate cost.

Secondary information

Type
Written question
Reference
210550
Session
2014-15
Grouped for answer
Yes
Subjects
Complaints Motability scheme
Contains statistics
Yes
Link
View this Written question on www.parliament.uk