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Written question asked by Emma Lewell (Labour) on Monday, 8 December 2014, in the House of Commons. It was due for an answer on Wednesday, 10 December 2014. It was answered by Norman Lamb (Liberal Democrat) on Monday, 15 December 2014 on behalf of the Department of Health.

Social Services: Complaints

Question

To ask the Secretary of State for Health, which national body is responsible for national oversight of social care complaints data.

Answer

Each local authority is responsible for the quality of social care services it commissions. It is for individual local authorities to address any local concerns regarding complaints advocacy which they may provide.

There is no national body that has responsibility for the national oversight of complaints in social care. However, local authorities are required, pursuant to the Local Authority Social Services and National Health Service (England) Regulations 2009, to keep a record of each complaint received, the subject matter and outcome and timescales for responding. They are also obliged to make a summary of this information available to the public via an annual report.

Secondary information

Type
Written question
Reference
217625
Session
2014-15
Grouped for answer
Yes
Subjects
Complaints Social services
Link
View this Written question on www.parliament.uk